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On Call Receptionist (part time) - City of Kenmore ( Job # 18-0004)

Minimum Salary: $15.00 per hour
Maximum Salary: $15.00 per hour
Employment Type: On-Call
Department: Executive
Open until filled.. Applications first reviewed on: Friday, April 20, 2018
(Open to current employees and the general public.)

Summary

The City of Kenmore is seeking an on-call, part-time receptionist to fill in, as needed, at the City Hall front desk.  Duties include greeting walk in customers and answering and routing telephone calls during normal business hours of 9am to 5pm Mon - Fri. 

First review of applications will be April 20, 2018.


Essential Functions of the Job

Receives telephone calls, guests, and unscheduled visitors, screening callers to determine the referral, directing and announcing visitors to the appropriate staff, and conveying routine information.

Operates a multi-line telephone system to receive and direct incoming and facilitate outgoing calls.

Responds to inquiries and conveys information about services provided by the City. Conveys policies and procedures, referring difficult or sensitive matters to the appropriate staff member.

Receives facsimile and electronic transmittals and routes them to the appropriate destination.  Assures proper handling of communications, particularly private information.

Receives, signs for, notifies staff of receipt of special deliveries to the City. 

Conducts limited financial and cash receipting transactions such as pet licenses, permit fees, following the proper procedures for accounting, receivables and reporting.

Maintains a neat and orderly appearance for the reception area.

May receive, date stamp, and forward mail to appropriate staff member or department.

May perform other duties as assigned that support the overall objective of the position and needs of the organization.

Knowledge, Skills, and Abilities

The Receptionist requires competency in administering a multi-line central telephone system and a business-like acumen that represents the City and City Council in a professional manner.  The position requires a basic working knowledge of office practices, procedures and equipment, including filing systems, receptionist and telephone techniques, mail distribution processes.  Requires basic knowledge of the operating characteristics of telephone exchange systems, including voicemail and call processing procedures, practices, and techniques.  Requires basic knowledge of the services of the Kenmore City government.  Requires basic math skills sufficient to code, count, sum, multiple and divide.  Requires a working knowledge of and skill in using various standard office machines, including personal computers.  Requires sufficient human relations skill to work with a diverse population, exercise patience when dealing with internal and external customers, and convey information about the services of the City. 
 

Requires the ability to perform the duties and responsibilities of the position.  Requires the ability to operate computer-aided telephone systems, including those with voicemail and call processing. Requires the ability to learn and describe knowledge of City operations, functions, and programs.  Requires the ability to work as a contributing member of a team, work productively and cooperatively with other teams and external customers, and convey a positive image of the City and its services.

The position incumbent must be able to function indoors in an office environment. Requires ambulatory ability to sit for extended periods of time, to utilize computers and peripheral equipment, accomplish other desktop work.   Requires the ability to use near vision to read printed materials and projected screens.  Requires auditory ability to carry on conversations in person and over the phone.  Requires manual and finger dexterity to write, use a pointing device and keyboard at an acceptable rate, operate a computer, and to operate other standardized office equipment, requiring repetitive motions. 


Attachments

Location
City of Kenmore
18120 68th Ave NE
Kenmore, WA 98028