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Telecommunicator (911 Dispatcher) - NORCOM ( Job # 18-0001)

This job is closed.

Minimum Salary: $26.21 per hour
Maximum Salary: $37.78 per hour
Employment Type: Full Time
Department: Operations
Open until filled.
(Open to current employees and the general public.)

Summary

NORCOM is a Public Safety Answering Point, which most people refer to as a dispatch center, located in Bellevue, Washington.  We answer 911 calls and dispatch Police, Fire and Medical responses for most of North East King County, as well as the Normandy Park Police Department.  Currently, that’s 14 fire departments and 6 police departments.  We answer over 100,000 911 calls per year and serve a population of over 600,000 permanent residents.  All of our Telecommunicators are cross trained as Call Receivers, Police Dispatchers and Fire/EMS Dispatchers. Please take a moment to view the following videos that explain and demonstrate the work we do here.

An Overview of NORCOM

A Day in the Life of a Dispatcher

 

The Telecommunicator position is represented by the NORCOM Associated Guild and, as represented employees, all Telecommunicators will be required to become and remain members in good standing or pay fair share dues and fees with the Guild no later than thirty(30) days from the date of hire.


Process

Because of the sensitive nature of our work, we have a compreshensive hiring process designed to find candidates with the highest likelihood of success.  The stages of our hiring process, in order, are listed below.  A complete job description, along with qualifications, benefits and disqualifiers can be found on NORCOM’s website: www.norcom.org.

  • Register with Public Safety Testing (PST) at their website: www.publicsafetytesting.com
  • Pass the typing test with PST.  The test is done online before you go to the PST location for more testing.
  • Take the initial screening test with PST ($33 fee) and choose NORCOM to receive your scores
  • Panel interview at NORCOM followed by a sit along to observe our operation first hand
  • Background investigation
  • Polygraph examination to verify the information provided in hiring paperwork and the background information
  • Psychological examination where a licensed psychologist will evaluate suitability for this field.
  • Post-offer basic medical examination, including hearing, vision and drug screening.

Each applicant must successfully complete each phase of testing/evaluation in order to be considered and moved forward in the hiring process.

Essential Functions

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
• Calms, negotiates, advises and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls
• Dispatch police, fire, and medic units as appropriate via radio transmissions; anticipate problems and respond to units as necessary
• Continually updates information as it is received, enters in to computer and updates units as to new information or instructions including follow up and updated status of calls
• Process more than one call at a time
• Assist co-workers as necessary when available
• Attend shift meetings and /or debriefing before or after work as directed
• Represents the Center while participating in local, regional or state functions related to public safety
• Must be reliable and dependable, reporting for work on a consistent and punctual basis
• Performs additional duties as assigned

Interpersonal Contacts

Contacts are made both inside and outside the organization. Internal contacts frequently include telecommunications staff and less frequently, administrative staff. External contacts include NORCOM customers and citizens. May serve as liaison between the Center and one or more agencies to provide superior customer service to the Center’s customers. Interactions tend to focus on information exchange and receiving and giving directions. Contacts may include sensitive and/or confidential information. 90% of external interactions are via the telephone or electronically via e-mail.

Education

High school diploma or equivalent. 

Other Requirements

Incumbent may be required to respond to the needs of the Communication Center regardless of external weather or other emergency factors and outside of regular work hours.

Work Environment

• Work is typically performed in the communications room, with varying levels of light , confined environment
• Disciplined environment with close supervision; must carry out lawful orders regardless of personal agreement
• May be subjected to excited, abusive, foul-mouthed, incoherent, drunk, impaired or hysterical callers
• Must be available to work shift work encompassing 24 x 7 schedules including evenings, nights, weekends and holidays
• Must remain at the Center for the full scheduled shift. Uninterrupted lunch and breaks are not guaranteed. Lunch and breaks must be scheduled with the on-duty Supervisor
• Due to the nature of public safety work, overtime may be required
• May be subject to ”call back” on short notice and for extended periods and must be available by phone at own expense

Physical demands

• Light lifting, carrying and pushing objects weighing up to 15 pounds
• Dexterity of hands and fingers to operate standard office equipment, including a computer key board
• Sitting for extended periods of time
• Ability to read and discern visual images in a variety of media, to include small liquid crystal displays offering very little brightness/darkness contrast, standard monochrome CRT display screens, printed matter that has been reduced to less than normal size type, multi-colored indicated lights which have differing flash rates and color which indicates the status of electronic functions
• Ability to respond to multiple visual and sound stimuli with a high degree of accuracy in a timely manner
• Adequate hearing and visual acuity to successfully perform the essential job requirements
• Ability to speak and comprehend English coherently to exchange information in person and on the telephone
• Must be free from physical impairments that with or without accommodation would interrupt continuous performance of a shift lasting from eight to twelve hours

Benefits

We offer a comprehensive benefits package including:

  • Employer Paid Healthcare (3 plans to choose from), Vision and Dental
    • Dependents covered with employer paying 80% of premiums
  • 177 hours of paid time off to start
  • 96 hours of holiday pay
  • Participation in PERS retirement program
  • Participation in Municipal Employees Benefits Trust with employer match contributions

Attachments

Location
NORCOM
450 110th Ave NE
Bellevue, WA 98004